Why digitalising conversations around transactions = optimal CX with Sendbird

01/06/2023

Sendbird believes conversations are at the heart of building relationships and getting things done. Having built the world's most proven conversations platform for mobile apps across chat, voice, and video with 250M MAUs from over 50 countries, internet giants like Reddit, DoorDash, and Hinge use Sendbird.

Having been with Sendbird for a little over three years, he is driving sales in APAC and has a fantastic grasp of trends taking place in the market. We asked Vishal about his predictions for the next 3-5years, and the need to digitalise the conversations around transactions to improve the customer experience.

We asked Vishal his perspective on:

  • The 3 definitive reasons social engagement APIs are essential to FinTech
  • Social features in apps - how this builds connections to customers
  • Statistics from their data on user behaviour
  • How banks are expanding their capabilities and resources to meet the needs of customers

Watch the interview


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